Privacy Policy

1. Introduction

RenewPath Recovery Center ("RenewPath," "we," "our," or "us") is committed to protecting the privacy and confidentiality of all individuals who visit our website, contact us, or receive services from us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you visit our website www.renewpath.care (the "Website") or interact with us in any way.

We are bound by the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws. Protecting your information is not just a legal obligation—it is a core part of our mission to provide compassionate, dignified care.

By using our Website or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website or provide us with your personal information.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information You Provide

When you fill out a contact form, request a consultation, verify insurance, or communicate with us, we may collect:

• Contact information: Full name, email address, phone number, and mailing address.
• Health information: Information about your substance use history, medical conditions, current medications, and treatment goals.
• Insurance information: Insurance provider name, policy number, and group ID for benefits verification.
• Communication preferences: Preferred method of contact and communication history with us.

2.2 Information Collected Automatically

When you visit our Website, certain information is automatically collected through cookies, web beacons, and similar technologies:

• Usage data: Pages visited, time spent on pages, links clicked, and navigation patterns.
• Device information: IP address, browser type, operating system, device type, and screen resolution.
• Referral source: How you arrived at our Website (e.g., search engine, social media, direct link).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide treatment services: Assessing your needs, developing treatment plans, coordinating care, and communicating with you about your recovery.
• To verify insurance: Confirming your coverage and benefits for our services.
• To communicate with you: Responding to inquiries, sending appointment reminders, and providing information you've requested.
• To improve our Website: Analyzing usage patterns to enhance user experience, content, and functionality.
• For legal compliance: Meeting HIPAA requirements, responding to lawful requests, and maintaining records as required by law.
• For internal operations: Quality improvement, staff training, and program evaluation.

4. HIPAA & Protected Health Information

RenewPath is a covered entity under HIPAA. This means that any Protected Health Information (PHI) you provide to us is protected by federal law. We are required to:

• Maintain the privacy of your PHI;
• Provide you with a Notice of Privacy Practices that explains our legal duties and privacy practices with respect to your PHI;
• Notify you in the event of a breach of your unsecured PHI;
• Obtain your written authorization before using or disclosing your PHI for purposes not permitted by HIPAA.

You have rights under HIPAA, including the right to access your medical records, request corrections, and receive an accounting of disclosures. For more information about your HIPAA rights, please contact our Privacy Officer.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• With your consent: When you have given us explicit permission to share your information.
• For treatment coordination: With other healthcare providers involved in your care, such as referring physicians, therapists, or aftercare programs.
• For payment purposes: With your insurance company or other payers to obtain payment for services.
• For healthcare operations: For quality assessment, staff training, accreditation, and legal compliance.
• As required by law: To comply with court orders, subpoenas, or other legal processes.
• To protect safety: In emergency situations where there is a serious threat to health or safety.

6. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

• Essential cookies: Necessary for the Website to function properly, such as maintaining your session.
• Analytics cookies: Help us understand how visitors interact with the Website (e.g., Google Analytics).
• Functional cookies: Remember your preferences and personalize your experience.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, disabling cookies may affect your ability to use certain features of our Website.

7. Data Security

We implement a variety of security measures to protect your personal and health information:

• All sensitive information transmitted through our Website is encrypted using SSL/TLS technology.
• Electronic health records are stored on secure, HIPAA-compliant servers with access controls.
• Physical, administrative, and technical safeguards are in place to prevent unauthorized access, use, or disclosure of your information.
• Staff members receive regular training on privacy and security practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our safeguards.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

9. Your Privacy Rights

Depending on your state of residence, you may have additional privacy rights under laws such as the California Consumer Privacy Act (CCPA) or other state-specific regulations. These rights may include:

• The right to access the personal information we hold about you;
• The right to request deletion of your personal information;
• The right to correct inaccurate personal information;
• The right to opt out of the sale or sharing of your personal information (note: we do not sell personal information);
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 11.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If the changes are material, we will make reasonable efforts to provide notice, such as by posting a prominent notice on our Website or sending you a direct notification.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• By email: privacy@renewpath.care
• By phone: 1-800-555-1234
• By mail: RenewPath Recovery Center, 123 Wellness Way, Sedona, AZ 86336, Attn: Privacy Officer

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

12. Third-Party Links

Our Website may contain links to third-party websites, such as partner organizations, educational resources, or social media platforms. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. RenewPath is not responsible for the content, privacy practices, or data collection of third-party websites.

13. International Users

Our Website is intended for users located in the United States. If you access our Website from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. By using our Website, you consent to such transfer, storage, and processing.